Refund & Cancellation Policy

1. Prepaid Passes & No Auto-Renewals

Gyigye Plus features are sold strictly as prepaid time passes (1 week, 1 month, or 3 months). They function identically to mobile phone data bundles in Ghana:

• Passes do not renew automatically.
• Your mobile money wallet will never be charged recurring fees without your explicit initiation.
• Once purchased, you maintain uninterrupted access to Plus features for the complete duration of the pass, even if you decide to delete your profile earlier.

2. Cancellation

Because passes do not auto-renew, there is no recurring subscription to cancel. When your pass expires, your account automatically returns to the free standard tier. You will never be billed again unless you manually choose to purchase another pass.

3. Eligibility for Refunds

We will gladly provide a full refund under the following conditions:

• Duplicate Charges: If a network error or technical glitch resulted in multiple deductions for a single pass purchase.
• Failed Activations: If your mobile money payment was deducted by the payment processor (Paystack) but the Plus features were not credited to your Gyigye account.
• Service Unavailability: If major server outages prevented you from accessing the platform for more than 48 continuous hours during your active pass period.

Note: Refunds are not issued for change of mind after significant feature usage, or if your account was suspended due to verified violations of our Community Guidelines or anti-harassment rules.

4. How to Request a Refund

To submit a refund inquiry, send an email to our support desk:

Our support team in Accra will investigate and respond within 5 working days. Approved refunds will be reversed back to the original Mobile Money wallet through Paystack.