Frequently Asked Questions
Everything you need to know about joining Gyigye, how we keep members safe, and how intentional dating works in Ghana.
Q.Is Gyigye free to use?
Yes. Joining Gyigye, phone verification, discovering profiles, matching with others, and direct 1-on-1 messaging are completely free forever. We never place safety tools or essential messaging behind a paywall.
Q.Who can join Gyigye?
Gyigye is strictly for adults aged 18 and older. We require every member to confirm their age and verify an active Ghanaian phone number.
Q.Why is there a waitlist?
To ensure a high-quality community, we admit members in balanced waves. This ensures a balanced ratio of men and women, prevents fake bot flooding, and helps every new member find genuine conversations in Accra and Kumasi.
Q.How is my personal data protected?
We follow Ghana's Data Protection Act, 2012 (Act 843). We use bank-grade encryption, store sensitive information in secure facilities, and never sell your personal information or phone numbers to third-party advertisers. Your precise GPS location is never shared with other users.
Q.Why do profile photos need approval?
Every photo uploaded to Gyigye is reviewed by our Trust & Safety team before it appears to others. This prevents impersonation, fake celebrity images, and offensive content, ensuring the people you see on Gyigye are real Ghanaians looking for real connections.
Q.How do I report someone who violates community rules?
Every profile card and active chat screen has an immediate 'Report' button. You can flag inappropriate messages, romance scams, or commercial solicitations with one tap. Our moderation team reviews reports, and you can instantly block anyone to cut off all contact.
Q.How do I delete my account and data?
You have complete control over your data. In your account Settings, you can tap 'Delete Account' at any time. When confirmed, your profile, messages, matches, and photos are permanently purged from active systems in full compliance with data privacy regulations.
Q.Which cities does Gyigye operate in?
Gyigye is currently launching in Accra (Greater Accra Region) and Kumasi (Ashanti Region). We plan to expand to Takoradi, Cape Coast, and Tamale in upcoming phases.
Q.How do I pay for optional features like Gyigye Plus?
When Gyigye Plus launches, you can purchase prepaid passes using local Mobile Money (MTN MoMo, Telecel Cash, and AirtelTigo Money) processed securely by Paystack, our payment provider. You never need an international credit card.
Q.Do Gyigye Plus passes renew automatically?
No. All passes are strictly prepaid for a specific duration (1 week, 1 month, or 3 months), just like buying mobile phone data bundles in Ghana. We will never automatically deduct funds from your mobile wallet.
Q.Can strangers message me without matching?
Never. Gyigye operates on a double opt-in model: two people must mutually like each other before a chat channel opens. You will never receive unsolicited messages or spam from people you haven't liked back.
Q.Who operates Gyigye?
Gyigye is owned and operated by Palmer Group Limited, a registered company in Ghana located at 100 Palm Ave, Oyarifa, GPS GE-143-3461, Ghana.
Q.How do I contact support or submit feedback?
You can email our team directly at [email protected] or use our public Contact & Feedback form. Our team in Accra reviews and responds promptly to all legitimate inquiries.
Still have questions?
Our support and moderation team is based in Ghana and ready to assist you.